Privacy Policy

Chandler House Cleaning LLC ("we," "us," or "our") is a family-owned residential cleaning company based in Florissant, MO. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through this website, our forms, and our text and email communications. By submitting any form on this site, you acknowledge and agree to the practices described here.

When you submit a form on our site — including the instant estimator, contact form, service-area forms, and inline request forms — we collect the information you provide directly: your full name, phone number, email address (when provided), home size, the type of service you are interested in, your preferred contact method, and your consent preferences for SMS and email communication. We may also automatically collect basic technical information such as your browser type, device type, and the pages you visit, through standard analytics tools.

We use your information solely to contact you about your cleaning service — including confirming estimates, scheduling appointments, sending appointment reminders, and providing service updates. If you opt in to email marketing, we may also send you cleaning tips, seasonal promotions, and special offers. We never sell your information, and we do not use it for any purpose unrelated to your cleaning service or the communications you have agreed to receive.

When you check the SMS consent box on any of our forms, you agree to receive text messages from Chandler House Cleaning LLC about your cleaning estimate, appointment reminders, and service updates. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message, and you can request help by replying HELP. We do not send SMS marketing messages unless you have separately opted in. SMS consent is not a condition of purchasing any service.

We use your email address to send you service-related communications such as estimate confirmations and appointment details. If you check the optional email consent box, you also agree to receive cleaning tips, seasonal promotions, and special offers. You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing message, or by emailing us directly. Transactional emails about your active service are not affected by marketing unsubscribe.

We do not sell, rent, or trade your personal information. We share information only with the service providers who help us operate — for example, the CRM and form-tracking platform that routes your estimate request to Lisa and Rob, and the SMS/email delivery services that send our messages. These providers are bound by their own privacy obligations and are permitted to use your information only to provide services on our behalf. We may disclose information when required by law or to protect our rights and safety.

We retain the personal information you submit for as long as you are an active client or prospect, and for a reasonable period afterward to handle follow-up, satisfy legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information, we will remove it from our active systems within a reasonable timeframe, subject to any legal retention requirements.

You can opt out of SMS messages at any time by replying STOP to any text from us. You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting us at the information below. You can also request that we delete your information entirely by emailing or texting us. Opting out of marketing communications does not affect transactional messages related to an active cleaning appointment.

We take reasonable measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Access to your information within our company is limited to Lisa, Rob, and the dedicated cleaner assigned to your home.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, contact us using the information below. We will respond to verified requests within a reasonable timeframe.

If you have any questions about this Privacy Policy or how we handle your information, contact us:

• +1 314-736-5569 (call or text)
• chc.rlw@gmail.com
• Monday - Friday: 9:00 am to 3:30 pm

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our site and forms after changes constitutes acceptance of the updated policy.