Terms of Service

By accessing this website and submitting any form, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the site or submit your information. These terms govern your use of the Chandler House Cleaning LLC website and the process of requesting a cleaning estimate or appointment.

All price ranges displayed on this website — including those generated by the instant estimator — are estimates based on average home sizes and standard conditions. They are not binding quotes. Your exact price is confirmed by Lisa or Rob via text or phone before any work begins, after reviewing the specifics of your home such as square footage, current condition, pets, and any requested add-ons. Final price may vary based on the actual condition of the home at the time of cleaning and any services added after the initial estimate. There are no hidden fees — any change to your confirmed price is communicated and agreed upon before the work is performed.

We ask for at least 24 hours notice to reschedule or cancel a scheduled cleaning so we can offer that time slot to another neighbor. Cancellations made with less than 24 hours notice, or lockouts where our cleaner cannot access the home, may be subject to a fee of up to 50% of the scheduled service price. We understand that life happens — if you have an emergency, contact Lisa or Rob as soon as possible and we will work with you. Recurring clients may pause or skip a visit anytime with a quick text. There are no long-term contracts and no penalties for ending a recurring plan.

We stand behind every clean with a 24-hour satisfaction guarantee. If any area of your home does not meet your expectations, contact us within 24 hours of the completed cleaning and we will send your assigned cleaner back to address the specific concerns at no additional charge. This guarantee applies to the specific cleaning tasks agreed upon for your scheduled service and does not cover issues arising from conditions that develop after the cleaning, damage caused by the client, or areas outside the scope of the booked service. To request a guarantee visit, text or call us at +1 314-736-5569.

You are responsible for providing our cleaner with safe access to your home at the scheduled time, and for securing pets that may interfere with the cleaning or pose a safety risk. Please communicate any special access instructions, alarm codes, or pet-handling needs in advance. We are not liable for issues arising from inaccurate access information provided by the client.

Payment is due upon completion of each cleaning unless otherwise arranged in advance. We accept the payment methods communicated to you at booking. Recurring clients may be set up on automatic payment. Estimates confirmed in writing are honored for the scheduled service date; prices are subject to review if the scope of work changes or if significant time passes between the estimate and the service.

Chandler House Cleaning LLC is fully insured and bonded. Our liability for any damage caused during a cleaning is limited to the terms of our insurance coverage and the value of the specific item affected. We are not liable for pre-existing damage, normal wear and tear, or issues we cannot reasonably observe. Any claim must be reported within 24 hours of the cleaning so we can investigate promptly.

We may update these Terms of Service from time to time. Continued use of our site and services after changes are posted constitutes acceptance of the updated terms.

Questions about these terms? Reach us directly:

• +1 314-736-5569
• chc.rlw@gmail.com